Privacy Policy
At Solstice Arc, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our website and services.
Last updated: November 15, 2025
Contact Information
Solstice Arc
123 Queen Street West, Suite 2400
Toronto ON M5H 2M9, Canada
Phone: +1 (416) 973-8264
Email: [email protected]
What Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you contact us or use our services. This may include your name, email address, phone number, company name, and any details you share in messages or consultation requests. We only collect information that is necessary to respond to your inquiries and provide our services effectively.
Automatically Collected Information
When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses. This data helps us understand how visitors use our site and improve the user experience.
Analytics and Usage Data
We use analytics services to collect information about website traffic and user behavior patterns. This helps us understand which content is most valuable to visitors, identify technical issues, and make informed decisions about website improvements. Analytics data is typically aggregated and does not identify individual users.
Legal Basis for Processing
We process your personal information based on your consent (when you provide information voluntarily), our legitimate business interests (such as improving our services and communicating with clients), contractual necessity (when providing services you've requested), and legal obligations (such as record-keeping requirements).
How We Use Your Information
Service Delivery: We use your information to respond to inquiries, provide consultation services, deliver the strategic frameworks you've requested, and maintain our client relationships.
Communication: We may use your contact information to send service updates, respond to questions, share relevant insights about timing strategies, or notify you about changes to our services or policies. We will not send marketing communications without your consent.
Website Improvement: Analytics and usage data help us understand which parts of our website are most helpful, identify areas for improvement, and ensure our content meets visitor needs.
Security and Fraud Prevention: We use information to protect our website from security threats, prevent fraudulent activities, and ensure the integrity of our services.
Legal Compliance: We may use and retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers: We work with trusted third-party service providers who assist us with website hosting, analytics, email communications, and other operational functions. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
With Your Consent: We may share information with third parties when you explicitly consent to such sharing.
How We Protect Your Information
Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit, secure server infrastructure, and regular security assessments.
Data Encryption: Sensitive information transmitted to and from our website is encrypted using secure protocols. We use SSL/TLS encryption to protect data during transmission.
Access Controls: We limit access to personal information to employees and contractors who need it to perform their job functions. All personnel with access to personal data are trained in data protection practices.
Monitoring and Response: We monitor our systems for potential security vulnerabilities and have procedures in place to respond to security incidents. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable legal requirements.
Data Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Your Privacy Rights
Right to Access
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used format.
Right to Rectification
If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
Right to Erasure
You have the right to request deletion of your personal information, subject to certain legal exceptions such as record-keeping obligations or pending legal claims.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to certain types of processing, including processing for direct marketing purposes or processing based on legitimate interests.
Right to Withdraw Consent
Where we process your information based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
While we are based in Canada, we may work with service providers located in other countries. When we transfer personal information across borders, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
For transfers from the European Economic Area, we rely on approved transfer mechanisms such as standard contractual clauses or adequacy decisions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last updated" date at the top of this policy and may provide additional notice through our website or direct communication.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after changes become effective constitutes acceptance of the updated policy.
Questions or Concerns?
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
Solstice Arc
123 Queen Street West, Suite 2400
Toronto ON M5H 2M9, Canada
Email: [email protected]
Phone: +1 (416) 973-8264
We are committed to resolving privacy concerns in a timely and transparent manner.